Terms & conditions

OOO MY DESIGN

Terms & conditions

According to contract: Delivery times are approximate based on postal services.We are not responsible for any delays in delivery that are the sole responsibility of the postal carrier.

Orders with advance payment, delivery will be made only after receiving confirmation of payment. For faster processing, please send a copy of the money transfer receipt. 

Every item is made-to-order. Buyers have the right to return products within 14 days of receipt.

An order that concerns personalised or custom-made products cannot be cancelled after their production has commenced. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. 

Shipping costs aren't refundable, unless there is a manufacturing error or product defect.

If the merchandise is damaged, it must be communicated within 24 hours after receiving the merchandise.